As you would be aware, AUSkey is being deactivated at the end of the month. Your TrussRTO system currently uses AUSkey to authenticate as your RTO for the validation (and in some cases, creation) of USIs.

AUSkey's replacement is based on two things - RAM (Relationship Authorisation Manager) and an M2M (Machine To Machine) credential. The M2M credential is held by Truss, and authenticates us to the USI office as ourselves.

Relationship Authorisation Manager is an ATO (Australian Taxation Office) service which allows business owners to authorised third parties to operate on their behalf (tax agents, ASIC agents, etc).


In order to be ready for this change, you will need to have access to Relationship Authorisation Manager.

These are the steps to prepare:


  1. The principal of your RTO must create a MyGovID if they don't already have one: https://www.mygovid.gov.au/

    This requires installation of an App on an Android Phone or iPhone. The App is used to provide authentication when logging into RAM.

    By Principal we mean a Director, Trustee, Partner, or some other person who will have authority to act as the buiness with the ATO. If you're a sole trader, that's you!

  2. They must increase their "Identity Strength" to at least "Standard" once the App is installed.

    This is done by providing Passport, Drivers Licence, Medicare or Birth Certificate details.

    All this information is securely stored and validated by the ATO. We never see this information

  3. Once this is done, they need to access Relationship Authorisation Manager

    That's done by clicking the "Log in with MyGovID" on the RAM Homepage ( https://info.authorisationmanager.gov.au/ )



  4. Once logged in, they need to link the organisation that holds your RTO Registration

    This is done via the first button on the homepage


    The process involves the ATO using your personal details to find organisations you're associated with. Be sure to select the organisation that holds your RTO Registration



  5. Once linked, verify you can get to the correct location

    The first step is to click "View or manage authorisations..."



    Then click the name of the business that holds your RTO Registration

    On the next screen, click "Manage Notifications":


    If you see the above screen (including mention of the "Office of the Student Identifiers Registrar"), you are ready to go.


Instructions for next steps will be provided via a dashboard in your Truss RTO system.

In a newly released update to the Truss RTO software system, we've deployed fixes to allow devices with smaller screen sizes to work better within Truss RTO.

On intermediate screen sizes such as large tablets, landscape tablets or smaller laptops, the Truss RTO system will now scales dashboard content and text to fit better and to be easier to read.

These changes have been rolled out to all sections of the Truss RTO platform dashboard, you might notice font sizes drawing slightly smaller to fit in as much content as possible.
We haven't changed anything on the Trainer or Student portals, these changes are only for you Truss Admins to make your life easier while using the system.

As always please let us know your feedback, we'd love to hear what you think!

Truss RTO is happy to celebrate the launch of our new Video Tutorial series. You can find these on Vimeo here : https://vimeo.com/truss
These video tutorials take you through the Truss platform in detail, explaining how each section works and how you can get the most out of your Truss RTO system.

The October 2018 release for Truss RTO brings with it a number of highly requested features. The Newsletter Subscriber Import tool will allow you to transition your marketing lists to Truss RTO so you can continue your marketing campaigns, taking advantage of the statistics and reporting data from your Truss system. We've also rolled out updates to the mailout templates so you can get the most out of this new subscriber feature.

Stay tuned for further updates!

What's New This Release

  • Mailout Template Improvements : RTO Number, TEQSA Number and CRICOS Number added to mailout templates for all clients. Now when you're sending emails out to students, trainers etc your RTO provider number and any other related numbers such as TEQSA or CRICOS/ELICOS numbers will also show.
  • Newsletter Subscriber Import Tool : The newest addition to the Truss RTO software platform is our Mailout Subscriber Import Tool. Here you can upload a spreadsheet of your newsletter contacts for later mailout delivery.
  • Self Directed Delivery : Self Directed Delivery is now ready to use. Students can book in and start an online course in thei...

The newly released August 2018 update brings improvements to the documentation of the Truss RTO system by introducing the much awaited Contextual Help feature. In the top right corner of any page in your Truss system you'll see a question mark icon, click that to bring in a sidebar article with additional help documentation relating directly to the screen you're looking at. We have also launched Tours, these are interactive walkthroughs of the Truss RTO system for first time users.

NEW Features
  • You can now make intakes with Accredited Skillsets.
  • Contextual help is now available on all Truss RTO systems. Click the question mark to see help related to the screen you are currently looking at.
  • Virtual Tours are now live, with tours showing up if you're looking at something for the first time.
  • New subjects synced from training.gov.au will have "Prevent Class Creation" ticked by default - this encourages the user to create programs with units inside rather than creating a Class being run directly referencing a Unit of Competency
  • The Change Email button on Short Class pages has moved to near the email address, and now there's a way of changing the email address and resending an invite directly from an Enrolment
  • Certificate Template "Text Blocks" will no longer show if the PDF Layout isn't directly referencing those layouts. * Additionally, it will only show ...

The August 2018 release of the Truss RTO system brings with it a much-requested update, Contextual Help.
Contextual help will display relevant help articles from the Truss RTO support documentation in a sidebar on your Truss RTO system.

This update is rolling out to all clients, so take note and inform your staff so they can use the newly provided tools.

In the top right corner of any page in your Truss RTO system, you'll see the new ? Icon.


Click this to open up the contextual help menu, the system can see which section you're currently looking at and will display related help documentation if you ever get stuck.

If you want to popout t...

With the continuation of streamlining and refreshing the system to make it easier for our clients to use, we've merged the EDIT and VIEW buttons for Employers.

This affects all clients so please take note and let your staff know not to worry when things have changed.

Clients with Basic Employer dashboard:

  • Separate buttons EDIT and VIEW merged - now VIEW/EDIT
  • If a "Booking Page" has been detected by the system, there will be a button in the top right to view the Employer's Booking Page
  • Quick Actions panel now includes the buttons "Edit Details" and "Book a Course for this Employer". Changing the details will open in a popup window.
  • Report...

As the system has evolved, the number of tabs in a Student Profile for an Adminsitrator has become far too long. This will be live on Friday morning this week - the 20 July.

  • We're merging a lot of the current tabs. The new tabs will be: Overview, Contact Details, Documents (containing credential documents and any uploads), Online Learning, Fees, Tickets (for clients that have CI Tickets) and Activity Log.

  • The Activity Log will show a centralised list of all contact to the student, including emails, SMSes, notes and more. This feature has been asked for multiple times, and we are happy to say that your patience is now be...

We've made a few design changes this past month to increase the clarity of Truss RTO and provide you with more immediate information.

The Subjects Dash

The team have been hard at work redesigning the Subjects dashboard page. The Subjects dashboard (under Training Admin) as it stood was too busy to the eye, and didn't make what you needed to know immediately as clear as it should have been.

Keeping this in mind, we've changed the design and layout from this:



To this:

We've recently made some changes to how Truss RTO is priced and updated the features available for RTOs to utilise.

More Affordable for startup RTOs

We've been working hard this past year to continue to add to and develop the Truss RTO Student Management System for our customers. While our features have increased, our SIMPLE upfront Build & Onboarding cost has become even more affordable! Lowering the cost from $1,995 to $1,795.

More Features for established providers

Effective today our most popular package (Smart) has some new amazing features added without any additional cost:

  • CI Tickets and Task...

The Truss RTO team have been hard at work over the autumn adding new features to the Truss software platform.

The two major announcements are the Staged AVETMISS Editor and the new Short Class Finalise Workflow.

Staged AVETMISS Editor

When looking at a Student Record there's a tab called "Update Contact Details". Currently for a lot of clients this is showing a full online enrolment form, and can be confusing to edit particular fields. We've been trialling a staged editor to allow admin users to update just part of the AVETMISS record and save independently of the rest of the information. Next week on Wednesday we will be releasing this featu...